Training Specialist

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Training Specialist to enhance employee performance and effectiveness through engaging and impactful training programs. In this role, you will design and implement individual and group training initiatives that align with SDFCU's organizational priorities.

Essential Duties and Responsibilities:

• Maintains knowledge of industry-related rules and regulations, such as BSA/OFAC, Fair Lending Act, and other related compliance requirements
• Stay informed about credit union services, software applications, policies, procedures, and available resources to effectively train and support employees as required
• Create and update training programs, including curriculum, manuals, assessments, exercises, simulations, handouts, checklists, and other material
• Trains employees to use proper operational procedures, to follow SDFCU policy, to use core systems, personal computers including software, email, and on other essential skills
• Supervises employees during training including ensuring and documenting attendance, reviewing and correcting completed work, providing guidance and coaching, administering tests to determine knowledge, determining successful completion of training program, and providing verbal and written evaluations
• Provides feedback to supervisors and follows-up with employees to determine additional training needs
• Assists with testing, training, documentation and implementation of core systems
• Conducts computer training classes including but not limited to Microsoft O365 and other various software and serve as a resource for employees for these systems
• Updates Procedures Manual, Product Manual, and Member Services and Teller Manuals other manuals as needed
• Be a point of contact for different lines of business to ensure process and procedures are updated in various manuals used by the Training team
• Attend training sessions to become qualified to teach applicable courses

Required Skills and Competencies

• Experience in Consumer Lending, Retail Branch Delivery, and/or Call Center environments is highly desired
• Associate's degree with coursework in English, Education, and/or Training is preferred
• Minimum of 1 year of training and course development and design (in-person and/or virtually)
• Exceptional communication skills, including oral presentation, interpersonal, and written communication abilities
• Proficiency in Microsoft Office 365 and good working knowledge of Adobe Acrobat, HTML, and the Internet
• Strong research and analytical skills
• Creative mindset with the ability to think outside the box
• Ability to work both independently and as part of a team
• Proven track record of meeting deadlines