Care Coordinator / Medical Office Assistant - HYBRID - Central/Northern Chicago

LOCATION:

• Commute to multiple Davita Clinics and partner practices from CENTRAL Chicago to NORTHERN Chicago

• Maximum commute from/to centrally posted location is 90 minutes

• Mileage is reimbursed - MUST have reliable transportation

Position Details:

• Working in clinic 4 days per week, working remotely the remaining day(s)

• Full-Time Monday through Friday schedule

• Daily Start time between 7:00 and 8:00AM - Must be able to provide flexibility when needed

Responsibilities:

• Completes non-clinical screenings and escalates as needed.

• Helps identify eligible resources for patients

• Navigates resources for patients

• Assists with the referral process & coordinates provider appointments

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.

• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.

• Communicate directly with patients on a timely basis for all scheduling requirements.

• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.

• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.

• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Qualifications:

• High school diploma or GED required

• At least two (2) years of experience in a professional office environment preferred

• Ability to work with and resolve confidential information and/or issues using discretion and judgment

• Excellent verbal communication skills over the phone

• Proficiency with Microsoft Office/Excel/Outlook

• Prior experience working with Electronic Medical Records systems preferred

• Commitment to service excellence and patient satisfaction

• Excellent verbal and written communication skills

• Ability to work autonomously

Preferred Qualifications:

• 1-3 years clinical medical office experience

• CNA, MA experience is a plus

• Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)

• Experience navigating insurance payors

• Experience working in direct patient care/support

• Experience working in a medical office environment

Our Core Values:

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun