Intake Supervisor
Job Summary The incumbent ensures accountability and stewardship of UCSF Dept. of Psychiatry & Behavioral Sciences resources (operational, financial, and human) in compliance with departmental, government, and accrediting body standards and procedures. Responsible for clearly communicating and coordinating OTOP intake services with local hospitals, jails and community providers to ensure access to treatment and continuity of care.
A portion of time may be spent performing individual tasks related to the clinic such as individual counseling, de-escalation, care coordination and other intake services; however, supervisory and oversight of team operations constitute the primary part of the job. The incumbent will collaborate with the Deputy Medical Director, Intake Admin Specialist and other staff on program policy, program evaluation, and process improvement. We aim to foster an environment of inclusion and belonging for our workforce, and to create a team that reflects the diversity of patients served in our clinic.
Supervises staff involved in providing behavioral health services to patients with serious mental health disorders. Patient care may be provided by a combination of licensed clinicians, as well as counselors and crisis intervention specialists. Assists in ensuring the quality of treatment delivery. Assists with the administration and management of personnel, fiscal, and material resources.
Job Summary:
Involves patient care services for a range of mental health disorders, often severe including major depressive disorders, paranoia, schizophrenia, or bipolar disorder. Settings may be inpatient, outpatient or clinical research studies. Patient care may be provided by a combination of licensed clinicians, as well as counselors and crisis intervention specialists. Patients typically require routine assistance, treatment or a specialized and controlled environment. Primary emphasis on treatment and attempt where possible to help patients control their own lives in the outside world, with the use of a combination of psychiatric drugs and psychotherapy. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $115,500 - $173,300 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Opiate Treatment Outpatient Program (OTOP) is operated through the UCSF Department of Psychiatry at San Francisco General Hospital in partnership with the San Francisco Department of Public Health. OTOP provides evidence-based outpatient treatment for substance use disorders with particular emphasis on medications for opioid addiction treatment.
Our clinic has rapidly been expanding intake services to increase access to methadone treatment in San Francisco. This is an exciting time to join our team as we grow and transform with the expansion of our services to best support our patients' needs. We are looking for a mission-driven, team leader committed to excellent, de-stigmatized patient care for patients looking to change their substance use. Required Qualifications
- Master's degree in social work, counseling, psychology or related area and minimum five years experience, including three in a lead/supervisory role, or equivalent experience / training.
- Two years of post-master's experience with qualifications to provide supervision of hours for clinicians working towards licensure with CA Board of Behavioral Sciences
- One year working with adults with substance use disorders and/or dual-diagnosis
- Ability to work with patients and program staff from diverse backgrounds
- Knowledge of behavioral health and substance use service operations and ability to apply concepts in an acute care setting.
- Demonstrated supervisory skills in mentoring employees. Actively cooperates and supports the work of others.
- Ability to effectively manage multiple priorities and execute plans to meet deadlines.
- Organizational skills for coordinating staff schedules and unit operations.
- Interpersonal skills to effectively work well with others to achieve common goals. Customer service orientation to quickly address questions or issues.
- Ability to apply reasoning skills to evaluate issues and identify a potential solution. Provides guidance and judgement within defined standards to determine an appropriate action.
- Verbal and written communication skills, to explain routine clinical concepts, actively listen and advise. Assists staff with managing challenging patient interactions with sensitivity and skill ensuring patient care service standards are consistently met.
- Ability to perform all commonly applicable functions in word processing and spreadsheet software. Comprehensive knowledge of organization's patient record system to teach others.
Preferred Qualifications
- One year working with low-income, unhoused and/or justice involved populations
- Knowledge of medical center, HR and UC policies and processes. Knowledge of relevant psychiatric health services internal policies and external regulations.
- Experience working at an Opiate Treatment Program (OTP) and knowledge of OTP treatment and regulations.
- Certification in psychiatric health specialty preferred.
License/Certification
- Licensure as a LCSW or LMFT or LPCC from the CA Board of Behavioral Sciences Examiner
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 005724 BEH HEALTH PSYCHIATRIC SUPV 2 Job Category Social Work and Psychology Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Apr 25, 2025