Centralized Scheduler, Orthopedic Practice

JOB SUMMARY

The Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

RESPONSIBILITIES AND SCOPE

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.

• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.

• Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.

• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.

• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.

• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

QUALIFICATIONS

Required

• Associate's degree or an equivalent combination of education and experience.

• Experience and/or education/training in medical terminology.

• Experience performing in a customer service role.

Preferred

• Working knowledge of CPT and ICD-9/ICD-10 coding.

• Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.

• Experience or education in medical terminology