Systems Engineer

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Are you a Systems Engineer with a passion for cloud-based solutions? The Gladiator Network Service team is looking for a Systems Engineer to join our hosted solutions group. Gladiator is known for providing all of its Jack Henry branded clients with top tier network, system and cloud technologies as well as an excellent customer experience.

You will work with a team of 13 Engineers that bring various levels of expertise. You will need to be able to work collaboratively in conjunction with teammates and have your hands in multiple systems and technologies. No two days are the same! The technical environment you will support is Windows Server based utilizing a mix of VMware, Cloud, Network Storage, and Backup Solutions.

What you'll be responsible for:

• Troubleshoot and investigate nonfunctional servers and software, including global outages and high-impact scenarios.
• Provides phone support to employees or direct customers.
• Work directly and indirectly with Vendor support to troubleshoot and own the outcome of all cases.
• Work collaboratively with teammates to solve client issues and deliver top-notch customer service.
• Analyzes topologies to determine potential issues and makes suggestions for recommended changes.
• Corresponds with customer and other divisions within the company to ensure all customer concerns and issues are resolved in a timely manner.
• Support customers' on-premise environments through remote solutions.
• May perform other duties as assigned.

What you'll need to have:

• Minimum of 18 months of experience in any of the following: systems administration, vulnerability findings/scanning, or creating, editing, and applying GPO's.
• Strong verbal and written communications skills and ability to effectively communicate security and risk-related concepts to technical and non-technical audiences & all layers of management across the organization.
• Experience with Vulnerability management and Server Hardening.

What would be nice for you to have:

• Experience with Change Management processes.
• Security certifications (e.g. Security+, GCIA, GCIH, CISSP, CEH, CISM, CISA).
• Ability to work under stress, with the flexibility to handle multiple high-pressure situations simultaneously.
• Experience working with any enterprise-level vulnerability scanners such as Tenable Nessus scanner, Retina Network Security Scanner, Qualys Vulnerability Management, Beyond Trust Retina Scanner or other enterprise level vulnerability scanners is essential.
• Experience with Web Server or Web Services.
• Experience with SQL.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.