Manufacturing Operations Manager- 38th and Sheridan

Join Goodwill's Commercial Services as a leader at our state-of-the-art manufacturing facility on the northeast side of Indianapolis, where you'll have the opportunity to shape the future of local skilled jobs and contribute to community growth. As we continue to expand, you'll lead a dedicated team in producing critical medical device components while helping build long-term career pathways for local residents. This is a unique opportunity to grow a facility and make a meaningful impact on the community. The general salary range for this role is $77-$96K.

Job Summary

The Manager, Manufacturing leads and directs the performance of the production and manufacturing operations for the contract manufacturing/co-packing facility.

• Works with the leadership team, staff, and customers to execute operational objectives, policies, and strategies as they relate to supporting the annual operating plan and strategic direction of the organization.

• Develops and implements continuous improvement efforts with a focus on waste reduction and increased efficiencies.

• Creates strategies to meet current and future customer demand by ensuring production capacity.

• Leads, manages, and directs Department Supervisors who are responsible for hourly employees. Works closely with other managers/supervisors in managing the production floor.

• Contributes as a key member of the Commercial Services management team.

Example Duties and Activities

Operations Leadership

• Develops strategies, goals, and objectives (budgetary and service) for packaging and assembly area and manages the implementation of these objectives.

• Tracks, analyzes, and ensures successful business performance through customer service level attainment, KPIs, and productivity analysis.

• Along with supervisors, prepares labor schedules, establishes priorities, and coordinates manufacturing activities to ensure effective, efficient labor utilization to meet production schedules.

• Creates improvement plans and implements them according to Lean Manufacturing concepts.

• Manages customer requirements with the team to ensure quantity and quality levels are achieved.

• Ensures timely delivery with correct documentation and products.

• Plans, develops, organizes, and implements systems and resources needed to fulfill customer demand.

• Leads the production team (Supervisors and Line Leads) toward the accomplishment of goals and metrics.

• Manages and coordinates knowledge within the team. Understands issues and implications to customers.

• Ensures appropriate facility and manufacturing environment which includes recommendation and review of capital and equipment.

• Tracks labor by customer/product vs. revenue customer/product to determine lean manufacturing implementation, time studies, re-quoting, etc.

• Ensures principles of preventative maintenance are applied to equipment and operations.

• Measures and monitors plant capacity and recommends areas for improvement or investment.

• Stays abreast of technical and operational developments in the industry through attending association meetings, reading publications, and networking.

• Reviews employee and area productivity numbers and creates plans for improvements as needed.

Financial Management/Reporting

• Works with Director, Plant Operations to create a business area budget.

• Reviews analyses of activities, costs, operations, and forecasts data to determine progress toward stated goals and objectives.

• Confers with the rest of Commercial Services leadership team to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

• Successfully achieves budgetary, productivity, and customer service level goals.

Employee Development/Management

• Communicates departmental vision, goals and expectations.

• Directs and coordinates activities of direct reports to further attainment of goals and objectives.

• Creates processes and systems to meet mission goals of work-based certifications and credentials for employees.

• Performs informal and formal performance reviews, offering praise for good performance and providing improvement goals and corrective actions for substandard performance through coaching, counseling, and individual continual feedback.

• Motivates staff to gain and maintain their dedication to meeting individual, departmental, and mission objectives.

Safety and Quality Systems Management

• Ensures communication and training of quality standards/ISO regulation to production staff and associates.

• Reviews contents of reports from quality assurance program department heads and creates plans to ensure quality standards and specifications are consistently met.

• Participates in management meetings with quality assurance program department heads to establish, delineate, and review program organizational policies, to coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.

• Provides proactive leadership to safety efforts and is responsible for ensuring a safe work environment for employees and visitors.

Administrative/Special Projects

• Acts as Project Manager or project team member for new customer/product startups.

• Participates and contributes on special projects and continuous improvement projects.

• Participates in or may lead the plant Safety Team.

Required Competencies

• Degree and Credential Requirements - High school diploma or GED.

• Industry Expertise - Possesses familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, and LEAN philosophies as they apply to a plant manufacturing environment. Has worked with LEAN tools and systems or other continuous improvement processes. Knowledgeable of ISO or other quality management systems.

• Operations and People Management - Provides direction and resources to an operations team to guide production activities ideally in a manufacturing, logistics, supply chain or a related industry. Directs and trains supervisory staff to ensure the success of personnel and division objectives. Fosters a strong team atmosphere. Possesses effective budget accountability skills.

• Quality Management Systems - Uses quality management systems to ensure compliance and consistency throughout the product life-cycle by adhering to strict regulatory and customer requirements to deliver quality products on time and on budget.

• Mathematical Aptitude - Possesses knowledge and proficiency in creating, tracking, and managing finances to meet stated goals and targets. Has solid comprehension of financial, cost accounting, and budgeting concepts. Applies mathematical thinking in order to solve a range of abstract as well as problems in everyday situations.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' and employees' needs. Delivers information in person, in writing, and in a digital world.

• Technical Reading and Comprehension - Quickly and accurately interprets and grasps complex, detailed data and documentation to successfully identify process improvement opportunities.

• Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.

• Technical Knowledge - Has proficient knowledge of G Suite, MS Office, and Internet navigation.

• Project Management - Oversees several work streams and delivers against complex scopes implementing strategies that outline time, resources, requirements, deadlines, and answers to unexpected events in order to streamline operations. Defines, implements, and manages structured processes. Possesses the ability to write, document, maintain, and hold all accountable for policies and procedures. Trains staff using appropriate training methodologies and motivational techniques to improve job performance and/or knowledge base.

• Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental, and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

• Eligible for the Public Student Loan Forgiveness (PSLF) program

• Monthly cell phone reimbursement allowance

Mission and Values: click here