Bilingual Spanish Customer Service Hybrid $19.80 per hour

Global Payments
paid time off
United States, Arizona, Mesa
Apr 24, 2025
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Must have a minimum of 6 months of recent contact center or customer service experience Bilingual Spanish & English required Hybrid role: 3 days in Office / 2 days at home . Must complete training and then working in office for a minimum of 90 days meeting all performance metrics. The pay for this role is $16.50 per hour plus a 20% language differential once you begin taking Spanish calls. This is for a total of 19.80 per hour. This is an entry level role and the pay is non-negotiable. You will be required to be on camera during training and meetings. You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule. Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview. You will be required to complete a background check. The background check will include a Criminal check, Drug Screen, Credit Check( must be under $10k in collections excluding medical), Verification of Education and Verification of Employment going back 10 years. This role is not bonus eligible. This role does not support visa sponsorship. Onsite, working at our Tempe, Arizona call center. Our Tempe office has a onsite cafeteria , large break room , and covered parking. The site address is 8320 South Hardy Drive Tempe,AZ 85384 #Li-Hybrid Please watch this short video about working in a Global Payments Contact Center https://vimeo.com/1074741613/4ea9873ad2?share=copy Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:https://jobs.globalpayments.com/en/why-global-payments/benefits/ Que buscamos en este puesto? Calificaciones minimas Diploma de escuela secundaria o equivalente Debe tener un minimo de 6 meses de experiencia reciente en centro de contacto o servicio al cliente. Se requiere bilingue espanol e ingles. Puesto hibrido: 3 dias en la oficina / 2 dias en casa. Debe completar la capacitacion y luego trabajar en la oficina durante un minimo de 90 dias, cumpliendo con todos los indicadores de rendimiento. El salario para este puesto es de $16.50 por hora, mas un diferencial del 20% por idioma una vez que comience a atender llamadas en espanol. Esto da un total de $19.80 por hora. Este puesto es de nivel inicial y el salario no es negociable. Se le pedira que este frente a la camara durante las capacitaciones y las reuniones. Debe ser flexible y estar abierto a horarios de trabajo que incluyan trabajar los fines de semana como parte de su horario semanal. Una vez que hayas postulado, completaras una entrevista digital a pedido. El reclutador revisara tu solicitud y se pondra en contacto contigo para una entrevista telefonica final. Se le solicitara que complete una verificacion de antecedentes. Esta incluira una verificacion de antecedentes penales, un analisis de drogas, una verificacion de credito (debe tener menos de $10,000 en cobros, sin incluir gastos medicos), verificacion de educacion y verificacion de empleo de los ultimos 10 anos. Este rol no es elegible para bonificaciones. Esta funcion no admite el patrocinio de visas. Trabajamos en nuestro centro de llamadas de Tempe, Arizona. Nuestra oficina de Tempe cuenta con cafeteria, una amplia sala de descanso y estacionamiento cubierto. La direccion del sitio es 8320 South Hardy Drive Tempe,AZ 85384 #Li-Hybrid Mire este breve video sobre como trabajar en un centro de contacto de pagos globales.https://vimeo.com/1074741613/4ea9873ad2?share=copy Global Payments Inc. es un empleador que ofrece igualdad de oportunidades. Global Payments ofrece igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo, sin importar su raza, color, religion, sexo (incluido el embarazo), origen nacional, ascendencia, edad, estado civil, orientacion sexual, identidad o expresion de genero, discapacidad, condicion de veterano, informacion genetica ni ningun otro motivo protegido por la ley. Los solicitantes que requieran adaptaciones razonables durante el proceso de solicitud o entrevista deben notificarlo a un representante del Departamento de Recursos Humanos. Beneficios: Global Payments ofrecemos un paquete integral de beneficios a todos los miembros de nuestro equipo, que incluye atencion medica, dental y de la vista, programas de Asistencia al Empleado (EAP), tiempo libre remunerado, programas de reconocimiento, opciones de jubilacion e inversion, programas de donaciones equivalentes y dias de servicio en todo el mundo. Para obtener mas informacion, consulte nuestra pagina de Beneficios en: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.