Patient Representative - Emergency Dept.

Johns Hopkins Medicine
paid time off, tuition reimbursement
United States, Maryland, Baltimore
May 02, 2025
Apply Refer a Friend Back Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 651672 Location: Johns Hopkins Hospital, Baltimore, MD 21287 Category: Nursing Support/Patient Care Schedule: Day Shift Employment Type: Full Time You Belong Here. Patient Representative Full time - Day - 40 hours. The Patient Representative works in conjunction with the Nursing staff and administrative staff to provide the highest level of Customer Service for the Emergency Department. The Patient Representative must be proficient in hospital services, policies and procedures. Daily task will include, but are not limited to, greeting patients, assisting in directing the flow of patients and visitors, being a source of information to patients and visitors in the waiting room, de-escalating situations as required, providing emotional support as needed to family members and patients. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins Tell a friend and get paid with our Employee Referral Program Bonus! Qualifications: High School Diploma or equivalent. Requires knowledge of general policies and procedures of the Patient Representative program, normally acquired over 3-6 months in position. Substantial interpersonal skills need to frequently interact with patients, families and medical staff. Advance communication skills. Knowledge of general office equipment. Important Notices: ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position. Salary Range: Minimum $17.11 per hour - Maximum $28.26 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply