Behavioral Health Program Manager II - Intake & Engagement - Crossroads (Mon-Fri, 8:00am - 4:30pm)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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The Manager provides strong leadership in collaboration with or in the absence of the UHBH Director. Responsible for ensuring excellent service delivery, the Manager leads a diverse team of master's, bachelor's, and non-clinical staff, all while promoting evidence-based practices. They make sure clinical services are documented accurately and on time, track performance improvements, and manage the financial aspects of the treatment team. The Manager also plays a key role in boosting department, program, and service line outcomes.

Key Responsibilities:

• Client Services & Program Management: Overseeing intake operations, ensuring seamless access to care, and supporting a team that conducts assessments, screenings, and referrals.

• Compliance: Ensure all operations follow corporate, funder, departmental, and program guidelines.

• Leadership & Collaboration: Lead your team and coordinate with external agencies to deliver top-notch services.

• Client-Centered Assessment: Ensure assessments are in line with clients' needs, preferences, and goals.

• Planning & Strategy: Guide the team in using participatory planning methods and help implement plans that achieve the best results.

• Team Growth: Identify opportunities to improve services and provide professional development for your team members.

• Behavioral Health Services: Ensure individuals with complex behavioral health needs get the support they need to thrive in the community.

• Performance Improvement: Regularly assess and enhance care and service delivery, ensuring alignment with UHBH's strategic plan.

• Continual Learning: Keep up with the latest knowledge and trends through ongoing education and professional involvement.

• Team Leadership & Client Care: Lead by example, ensuring services meet clients' physical, emotional, educational, and safety needs.

• Certifications & Compliance: Make sure all team members maintain their required certifications, licenses, and the necessary documentation.

• Quality & Safety: Promote a culture of quality, safety, and cultural awareness within the department.

• Professionalism: Maintain a helpful and professional attitude toward patients, visitors, and colleagues.

• Regulatory Compliance: Stay current on relevant regulations and comply with the Corporate Compliance Plan, including required training and activities.

Required Qualifications:

• Education: Master's or Doctorate in social work, psychology, counseling, or a related field (for hires after July 1, 2023).

• Licensure: Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor).

• Experience: Two years of experience, including at least one year in behavioral health.

• Missouri Licensure: Must be licensed or eligible for licensure in Missouri.

• Communication Skills: Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients.

• Specialized Licensure: Staff with a Master's in social work must hold MO LMSW or higher.

• Driving Requirements: If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy.

• Ongoing Training: Complete required training during orientation and as part of continued employment.