Technical Instructor

Werfen

Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company's business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.

Provide technical product training for employees, customers and distributors. Maintain training records and course materials within the Learning Management System (LMS). Provide innovative solutions in the creation of training programs and tools according to Werfen and regulatory guidelines. Follow procedures and maintain training records to ensure compliance with the Werfen Quality System.

Key Accountabilities

• Demonstrate technical proficiency for all Werfen transfusion products and instruments including operation of instrumentation, hardware, software and assay/reagent systems;
• Provide technical training on instrument operation, OQ/IQ procedures, troubleshooting, maintenance and corrective maintenance.
• Assist with the evaluation of skills and review performance of trainees as it relates to their job responsibilities, including field travel if deemed necessary.
• Develop classroom and continuting education programs for employees, distributors or customers in operation, qualification, safety, maintenance, and troubleshooting of instrumentation and reagents utilizing performance based training model. Manage training projects and priorities according to associated deadlines.
• Demonstrate and practice the use of reference materials such as procedures, operation manuals, service manuals, specifications, and troubleshooting materials with each training session.
• Utilize appropriate laboratory exercises, skills assessments/quizes, checklists and evaluations for each class. Update when necessary and maintain records and metrics in accordance with procedures, good documentation standards and Werfen quality system guidelines.
• Schedule classes based on classroom and equipment availability.
• Provide training on safety, installation, programming, maintenance, and repair of instrumentation, following class outlines, handouts, and materials. Use visual aids, such as graphs, charts, video, and slides, where appropriate.
• May install, program, and maintain instrumentation in customer established locations, when deemed necessary.
• Maintain Level 1, 2 and 3 metrics to determine effectiveness of training programs and prepare reports for management.
• Performs other duties and responsibilities as assigned

• Bachelor's degree (BS/BA) from four-year college or university and Medical Technology/MLS Certification
• 3-5 years of Blood Bank Technical experience preferred. Medical Device/Diagnostic industry experience preferred. Technical Product training experience preferred.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

www.werfen.com