Laboratory Support Services Coordinator - 230PM-11PM

Newton-Wellesley Hospital
United States, Massachusetts, Newton
2014 Washington Street (Show on map)
Apr 22, 2025
Coordinates the daily activities in the areas of laboratory providing customer support: outreach, phlebotomy, customer service, and central accessioning. In conjunction with the manager, develops and implements policies and procedures in these areas to ensure the delivery of quality laboratory services. Responsible for representing the laboratory to clients, including nursing units, physician offices, nursing homes, health care centers, medical organizations and various other clients. This service involves providing telephone communications to all laboratory clients and providing reports of various types to these clients and to the operational laboratory supervisors within the laboratories of Newton-Wellesley Hospital. Trains and coordinates personnel. Provides ongoing support in the areas of registration, order entry and billing compliance to maintain staff competency. In conjunction with the manager, evaluates staff work performance, initiates personnel actions, and provides counseling and guidance. Coordinates and provides in-services and encourages professional growth and development of support services personnel. Assists in the interview process of candidates for hire with the manager. Assists in establishes orientation goals and schedules for new employees. Determines staffing requirements and prepares daily staffing schedules. Establishes standards of performance for training and competency requirements for staff in support services. Manages monthly and daily schedules as well as tracking supply inventory. A. Job Knowledge and Skills: Finger dexterity, good hearing, clear diction and the use of proper grammar required. Patience and the ability to work independent of supervision are assets. Equipment operated includes: Telephone and answering systems, paging systems, Meditech computer systems including all required modules, fax machines, copier machines and centrifuges. B. Education: This position requires a high school education and average typing speed of 40 wpm is preferable. Computer background including WORD and spreadsheets is desirable. C. Experience: A MLT with previous experience is desirable. Experience in medical terminology and telephone technique preferred. The client service representative must have considerable poise and tact when working with people. These contacts are with professional people across the country, and are the voice of Newton-Wellesley Hospital Laboratory when they interact with clients. Must have working knowledge of over 700 laboratory tests in the test menu. Additional Job Description Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.